Question 1

How many calls do health clinics miss on average?

Accepted Answer

Health clinics miss an average of 44% of their incoming calls. This equates to around 15 potential patients per week going unanswered — approximately €86,400 in lost revenue per year for a medium-sized clinic. Most of this happens outside working hours: before 9am, at lunch or after 6pm.

Question 2

How much does an AI appointment booking assistant cost?

Accepted Answer

CAi starts at €199/month with €20 in voice credits included (~133 minutes). An average clinic uses between 200–400 minutes/month, for a total cost of €200–260/month. Compared to a full-time receptionist (€24,000–36,000/year in salary and social security), the saving is over €2,000 per month.

Question 3

Will patients notice they are speaking with an AI?

Accepted Answer

Most will not. CAi uses latest-generation voices with natural intonation and the ability to hold fluid conversations. In our surveys, only 12% of patients suspected they were speaking with an AI, and 94% rated the experience as "excellent" or "very good".

Question 4

What happens if the patient has an emergency or complex question?

Accepted Answer

CAi automatically detects situations that require human intervention and can transfer the call to an on-call number, send an urgent notification to the team, or take a priority message. You define the rules.

Question 5

Does it work with my current practice management software?

Accepted Answer

CAi integrates with the leading software in the sector: PracticeHub, Cliniko, Jane App, ChiroTouch, Google Calendar and more. It also includes QuiroHiro for your marketing automations. If you use different software, contact us — we can probably integrate it.

Question 6

How long does setup take?

Accepted Answer

Basic setup takes around 10–15 minutes. You connect your practice management software, define your schedules and preferences, and CAi is ready to go. Advanced customisations may take 1–2 days of fine-tuning.

Question 7

Can I cancel at any time?

Accepted Answer

Yes, with no long-term commitment. Monthly billing, cancel any time from your control panel. No penalties and no awkward questions.

Question 8

How is voice minute usage billed?

Accepted Answer

The base plan includes the service and platform. Voice minutes are charged at €0.15/minute (only real conversation time). An average clinic uses between 200–400 minutes/month. You can set usage alerts.

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